Refund policy

Returns and Refunds

Beauty Javana currently ships within the United States. Please contact us at support@Beautyjavana.com if you need help with a return or refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, defective, or contains the wrong item, contact us within 30 days of delivery. Include clear photos or video showing the issue.

If your claim is approved, we may provide a refund or replacement. You generally will not need to return the item unless we specifically instruct you to do so.

Personal-Reason Returns

We do not offer no-reason refunds or exchanges for changing your mind, ordering the wrong size or item, or not liking the product.

If a personal-reason return is approved, the customer is responsible for all return shipping costs to the warehouse. You must receive authorization from Beauty Javana before sending anything back. Items sent without authorization may be rejected or lost and may not qualify for a refund.

Order Cancellations

If your order has not shipped, contact us as soon as possible to request cancellation. Once an order has shipped, it generally cannot be canceled through this process.

Refunds are issued after the request is reviewed and approved. Processing time may vary depending on your payment provider. For questions, contact support@Beautyjavana.com.